Privacy Policy

Purpose

The purpose of this policy is to inform how HORSES AND PETS Private Capital Company (hereinafter the “Company”) collects, processes and protects personal data, why it keeps the data, what type of data it processes, for how long it stores the data, and the appropriate technical and organizational measures adopted to protect the data.

The Company reserves the unilateral right to update, modify, add or change its services and this Policy at any time, without prior notice, always within the applicable legal framework and according to any changes in data protection legislation. The Company encourages every individual to check this Policy regularly to be informed about any changes.

Personal Data

Personal Data is any information concerning an identified or identifiable natural person, whose identity can be verified directly or indirectly.

Due to the nature of its activity, the Company comes in contact daily with a large volume of personal data from customers/subscribers, partners–suppliers–subcontractors, website visitors, and recipients of electronic communications.

Purpose of Collecting, Processing and Using Personal Data

The Company collects, processes and stores personal data for the following purposes:

To provide its services
To handle complaints from customers/subscribers and visitors
To manage secondary services such as facility access, security and entrance control
To inform the public about the offered services through events, digital media including social networks, and other activities
To organize and conduct training programs for staff and scientific events or training for veterinary partners

Basic Principles of Personal Data Processing

The Company follows the fundamental principles of the EU General Data Protection Regulation (GDPR 2016/679):

Data is collected lawfully and fairly for clear and legitimate purposes
Data is relevant, adequate and limited to what is necessary
Data is accurate and updated when required; necessary corrections are made
Data is retained no longer than necessary for its purpose
Processing and transfer follow legal bases under Articles 6 and 9 GDPR
Data subjects’ rights to information, access and objection are respected
Personal data is confidential and processed only by authorized persons
Appropriate technical and organizational security measures are applied

Types of Personal Data Collected

Personal data collected may include information necessary for service provision, hiring employees, cooperation with partners, or sending newsletters.

For customers/subscribers, data collected may include:

Pet health information and services performed by veterinarians or specialists
Personal data of companions or relatives
Payment information (e.g., bank account or credit card)

For website visitors, technical information may be collected:

IP address
Device identifiers (computer, laptop, tablet, smartphone)
Browsing patterns and usage history
Geolocation data
HTTP protocol data

This data is used only for proper operation and performance of the site and is kept aggregated when possible.

Collection and Transfer

Personal data is collected only by authorized Company staff strictly for service provision.

Transfers occur only based on legal grounds under Articles 6 and 9 GDPR.
The Company will not use or share personal data for other purposes without a legal basis.